FREQUENTLY ASKED QUESTIONS

What types of pulses and grains do you offer?

Answer : We offer a wide range of high-quality pulses,grains, nut/seeds, herbs, resins and charcoal including Soyabean, Soyabean meal, Sesame seeds, Dried hibiscus flower, Dried Split ginger, Frankincense, Myrrh, Gum Arabic, briquettes charcoal and many others. For a full list of available products, please visit our product catalog.

What is the minimum order quantity for wholesale purchases?

Answer : The minimum order quantity varies depending on the product. Generally, our minimum order range from 1kilogram, 20 kilogram, 40 kilogram to 20Fcl, 40Fcl per product. For specific details, please refer to the product page or contact our team.

Can I place an order for delivery to multiple locations?

Answer :

Yes, we offer delivery to multiple locations. During the checkout process, you can specify different shipping addresses, or you can contact our customer support for assistance with large or complex orders.

How do I place an order?

Answer :

Placing an order is simple! You can browse our website to select the products you want. Once you’re ready, proceed to fill out the form or order to reach out to our team, feel free to contact us directly.

Do you offer international shipping?

Answer :

Yes, we do offer international shipping. Shipping charges and delivery times will vary depending on the destination. For an accurate quote, please contact us with your shipping address and order details.

How can I get a product sample before making a bulk purchase?

Answer :

We understand that quality is important. Please contact our sales team to request a sample of the product you’re interested in. We’ll be happy to arrange that for you.

What payment methods do you accept?

Answer : We accept a variety of payment methods, including bank transfers, credit/debit cards, and PayPal. For larger orders or businesses, we can also arrange credit terms upon approval.

Are your pulses and grains organic?

Answer :

We offer only natural organic option. If you’re looking for specific certifications, feel free to reach out.

How do I track my order?

Answer :

Once your order has been shipped, we will provide you with a tracking number via email. You can use this number to track your shipment through our carrier’s website.

Do you offer discounts for bulk orders?

Answer :

Yes, we offer competitive discounts for bulk orders. The discount percentage depends on the quantity of the order. Please contact our sales team for a custom quote.

What should I do if I receive a damaged product?

Answer :

If you receive a damaged product, please contact us immediately with photos of the damaged items. We’ll work with you to resolve the issue, either through a replacement or a refund.

What is your return and refund policy?

Answer :

Please refer to our returns policy page for more detailed information.

How can I stay updated on new products or promotions?

Answer :

You can subscribe to our newsletter or follow us on social media to receive updates on new products, special offers, and discounts.

How do I become a wholesale partner or distributor?

Answer :

To become a wholesale partner or distributor, please fill out our wholesale inquiry form or contact our sales department. We’ll provide you with all the information you need.