Last updated: 17 October 2025

1. Introduction

Welcome to mastuniqueuklimited.com (“the Site”).
This website is operated by Mastunique UK Limited (“we,” “us,” “our”). By accessing or using this Site, you agree to be bound by these Terms and Conditions.
If you do not agree to these terms, you must not use our Site or any of our services.

These Terms apply to all visitors, users, and customers who access or use our website or related services within the United Kingdom.

2. Company Information

Mastunique UK Limited
27 Hamerton Road, Northfleet, Kent, DA11 9DX, United Kingdom
Phone: +44 7904 301041
Email: contact@mastuniqueuklimited.com | mastuniqueukltd@gmail.com
Website: https://mastuniqueuklimited.com

3. Use of the Website

You agree to use this Site only for lawful purposes and in a way that does not infringe upon the rights of, restrict, or inhibit anyone else’s use and enjoyment of the Site.

You agree not to:

• Upload or transmit any harmful code, malware, or spam

• Use the Site to send unsolicited communications

• Attempt to gain unauthorised access to any systems or data

• Impersonate any person or entity or misrepresent your affiliation

We reserve the right to restrict access, suspend accounts, or terminate use of the Site if these Terms are breached.

4. Products and Services

All descriptions, prices, and availability of products or services are subject to change without notice.
We make reasonable efforts to ensure accuracy, but errors or omissions may occur. In such cases, we reserve the right to correct them and revise or cancel any orders affected.

All prices shown include applicable UK taxes unless stated otherwise.

5. Orders and Payments

When you place an order through our website, you are making an offer to purchase based on these Terms.
We may accept or reject your order at our discretion. Payment must be completed using the payment methods provided on the Site.

If an order cannot be fulfilled for any reason (e.g., stock unavailability, pricing error), we will notify you and issue a refund if payment has already been made.

6. Shipping, Delivery & Returns

Domestic (UK) Orders

The seller endeavours to dispatch all UK orders within three (3) working days from the date of purchase. In the event of a delay, the buyer will be notified within the same period. While reasonable efforts are made to ensure prompt delivery, specific delivery dates cannot be guaranteed and remain subject to courier schedules and service levels.

International Orders

Shipping times for international orders vary depending on the destination. Delays may occur due to customs clearance procedures, for which the seller shall not be held liable.

Returns and Refunds

UK Customers

Change of Mind (Retail and Wholesale)

Buyers have the right to return goods within fourteen (14) days from the date of delivery in accordance with the UK Consumer Contracts Regulations. Returned goods must be:

• Unused;

• In original condition and packaging; and

• Returned at the buyer’s expense, unless the goods are faulty or mis-described.

Faulty or Mis-described Goods

Buyers may return faulty or mis-described goods within thirty (30) days of receipt. Return postage costs will be borne by the seller, subject to the provision of evidence substantiating the fault or misdescription.

Refunds

Refunds will be processed within seven (7) working days of receipt of returned goods and issued via the original method of payment.

International Customers

Only Faulty or Mis-described Goods

Returns are accepted within thirty (30) days of delivery. The seller will cover return shipping costs. In the event of shipping delays, this return window may be reasonably extended.

Refunds

Refunds will be issued within fourteen (14) days of either receipt of the returned goods or proof of return shipment, whichever is received first. Refunds will be made via the original payment method.

Return Procedure

To initiate a return, buyers must contact the seller’s customer support team. The seller aims to respond to all return or refund requests within two (2) to five (5) business days.

7. Intellectual Property

All content, trademarks, logos, text, graphics, designs, and software on this Site are the property of Mastunique UK Limited or our licensors.
You may view, download, and print content for personal, non-commercial use only.
You must not reproduce, modify, distribute, or exploit any content without our prior written consent.

8. Limitation of Liability

To the fullest extent permitted by law, Mastunique UK Limited and its affiliates shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use or inability to use this Site or our services.

We do not warrant that:

• The Site will always be available or error-free;

• Content is always accurate, complete, or current;

• The Site or server is free from viruses or harmful components.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited by UK law.

9. Links to Other Websites

Our Site may contain links to third-party websites. These links are provided for your convenience only.
We do not control or endorse these websites and are not responsible for their content, privacy practices, or accuracy.
Use of third-party websites is at your own risk.

10. Privacy & Cookies

Your use of our website is also governed by our Privacy Policy and Cookies Policy.
Please read them carefully to understand how we handle your personal data.

11. Termination

We reserve the right to terminate or suspend access to our website, services, or user accounts without notice if we believe you have violated these Terms or applicable law.

12. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales.
You agree that the courts of England and Wales shall have exclusive jurisdiction over any disputes relating to your use of this Site or our services.

13. Changes to These Terms

We may update these Terms and Conditions from time to time.
The “Last updated” date at the top indicates when the latest version was published.
Your continued use of the website following any changes constitutes acceptance of the revised Terms.

14. Contact Us

If you have questions about these Terms and Conditions, please contact us:

Mastunique UK Limited
27 Hamerton Road, Northfleet, Kent, DA11 9DX
Phone: +44 7904 301041
Email: contact@mastuniqueuklimited.com | mastuniqueukltd@gmail.com
Website: https://mastuniqueuklimited.com